In the Capricorn Coast Region, the welcome is easy-going, genuine and shaped by a strong connection between coast, community and lifestyle. Stretching across relaxed seaside towns, natural landscapes and island escapes, the region offers visitors a place to slow down, explore and feel instantly at ease.
The Capricorn Coast Region Welcomes You program reflects this spirit, encouraging those working in tourism, hospitality, retail and events to take pride in being local hosts and delivering warm, memorable experiences for every guest.
As part of the statewide Queensland Welcomes You initiative, this free online training helps build local knowledge, confidence and pride in sharing what makes the Capricorn Coast Region unique.
Start the free online training today and keep an eye out for upcoming workshops and local events designed to bring our Capricorn Coast Region welcome to life.
Who can participate?
The training is free to access and open to anyone who plays a role in welcoming and hosting guests, including:
- hotels and resorts
- venues and events
- tours and attractions
- transport services
- restaurants, cafés and bars
- retail and visitor centres
- volunteers and locals.
Benefits of the training
For businesses:
- Streamline staff onboarding.
- Set consistent service standards.
- Show your commitment to inclusivity and guest excellence.
For staff and individuals:
- Gain confidence and practical skills.
- Deepen regional knowledge.
- Receive a certificate of completion.
For events and volunteers:
- Upskill teams quickly.
- Deliver consistent, world-class welcomes across every touchpoint.
Together, these benefits help create memorable guest experiences that spark rave reviews.
About the Program
The training takes around 1.5 to 2 hours in total, which can be completed across multiple sessions. It includes 5 modules covering:
- world-class hosting principles
- accessibility and inclusion
- storytelling and regional knowledge
- Aboriginal and Torres Strait Islander cultures and environmental sustainability
- local experiences and tourism products.
How to complete the Training
- Online
- Sign up on the Queensland Welcomes You training portal.
- Choose your region and complete the modules and feedback survey.
- Download your certificate and share it with your team.
- Face-to-Face Training Workshop
- In addition to the online program, the content can also be delivered in an in-person Workshop format.
- This option reinforces key concepts, builds team culture and provides space for practical discussion.
If you have any questions about the program or the registration process, contact Nicky Bexley at Capricorn Enterprise (admin@capricornenterprise.com.au / 07 4927 2055).
Acknowledgement
The Queensland Welcomes You program is proudly supported by the Queensland Government and Tourism and Events Queensland, and delivered by the Queensland Tourism Industry Council (QTIC).
